Engaging and Involving Patients, Families and Staff in Incident Responses (3)
Tue, 21 Jan
|Virtual Event
Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles.
Time & Location
21 Jan 2025, 09:30 – 16:30
Virtual Event
About the event
Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles. This course covers the end to end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
duty of candour regulations
being open and apologising when things go wrong
challenges/complexities associated with cases where there is more than one investigation
effective communication, including dealing with conflict and difficult conversations
effective involvement of those affected by a patient safety incident throughout the incident response process to ensure a thorough and richer investigation
Tickets
NHS and Independent Healthcare
£295.00Tax: VAT included
Total
£0.00