Independent family care and liaison services

The Healthcare Governance Academy offers trauma-informed compassionate care and liaison, each package is bespoke to the specific circumstances and can independently support all parties in accordance with the Engaging and involving patients, families and staff following a patient safety incident.

 

Our approach 

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• We will work with all stakeholder implementing engagement principles and their importance in fostering compassionate engagement

• Apply the PSIRF engagement principles to engage and involve all key stakeholders, including patients, families, and healthcare staff, in patient safety learning response

• Deliver the roles and responsibilities of an engagement lead in facilitating the involvement of those affected by patient safety incidents, ensuring their voices are heard and respected

• Deploy techniques from the PSIRF engagement and involvement guidance to facilitate compassionate and effective communication with those affected by patient safety incidents

• Identify any challenges in engaging stakeholders affected by patient safety incidents and develop strategies to overcome them

• Where required explain the interaction between the principles of compassionate engagement and the professional and regulatory requirements of Duty of Candour, ensuring alignment with safety practice

• Adopt practices that support compassionate engagement and involvement even in the absence of a formal learning response, ensuring that individuals are supported and restored in a meaningful way