1-day Patient & Staff Involvement in learning from Patient Safety Incidents
Tue 21 Oct
|Online using Teams
Facilitated by actors, this training supports the development of expertise among patients, families, caregivers, and staff when things go wrong, in line with NHS guidance, based on national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles.
Time & Location
21 Oct 2025, 09:30 – 16:30
Online using Teams
About the event
This course covers the end to end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
duty of candour regulations
being open and apologising when things go wrong
challenges/complexities associated with cases where there is more than one investigation
effective communication, including dealing with conflict and difficult conversations
effective involvement of those affected by a patient safety incident throughout the incident response process to ensure a thorough and richer investigation